GUEST SERVICES AGENT

Duration: 15 weeks at 4 hours/day + optional practicum

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Program Overview

 

Summit’s Guest Services Agent Program is designed to provide graduates with the necessary customer service and technical skills to excel in the guest services industry. There is a particular emphasis on attention to operational aspects of the job that are increasingly computerized – reservations, room selection, guest accounts and payment.

 

The Guest Services Agent Program provides graduates with the combination of transferable and specialized skills needed to succeed on the front line of a diverse, communications-based field in a wide range of setting – motels, hotels, health clubs, resorts, etc.

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Course Outline

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Computer Foundations

The Hotel Industry

Customer Service

Guest Services Agent Operations

Job Search Training

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Career Opportunities

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Guest Service Representative, Guest Services Agent, Hotel Front Desk Clerk, Hotel Front Office Clerk, Hotel Reservations Clerk, Room Clerk, etc.

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Pre-requisites

 

18 years or older

Proof of OSSD (diploma/transcript)  OR  Pass mature entrance exam

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