CUSTOMER SERVICE
Duration: 200 hours; 10 weeks at 4 hours/day + optional practicum
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Course Outline
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Computer Foundations:
- Introduction to Computers and Windows
- Microsoft Word Level 1
- Microsoft Excel Level 1
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Customer Service:
- Quality Customer Service
- Interpersonal Communication Skills
- Personal Attributes
- Customer Service Awareness & Relations
- Sales from a Customer Service Perspective
Job Search Training:
- Cover Letters
- Resume
- Mock Interviews
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Career Opportunities
Call Centre Representative, Client Services Representative, Front Desk Agent, Dispatcher, Receptionist etc.
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Pre-requisites
18 years or older
Proof of OSSD (diploma/transcript) OR Pass mature entrance exam
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CUSTOMER SERVICE STUDENT TESTIMONIALS
"I had such a great experience studying here at Summit College. I had a teacher who really cares and makes sure that every single student achieved their goals. I'm feeling confident and ready for a new job in the Customer Service field." - AB
"My experience at Summit College has been wonderful. I have learned a lot. I feel more confident about myself and also I feel that I am doing something important in my life...Learning about customer service, and knowing the different cultures is a rich experience that I have enjoyed. The teachers here were not only very helpful, but also very educated in all aspects of their teaching field." - KH